Postage charges are completely free. We do not have any shipping charges for any items sold through our online store PawZ.com.au. We also offer completely free engraving on ALL orders.
Most orders are dispatched from Perth, Western Australia. Red Dingo and Bow Wow Meow tags are posted from NSW. We are authorised resellers of Red Dingo and Bowwow Meow Pet tags. You can verify that we only use genuine Red Dingo products at the following link Red Dingo Online
You will receive an email as soon as your payment is confirmed, and another when your order has been mailed out. If paying by direct deposit, we will update the status of your purchase to 'Processing' once your payment has cleared into our account. Just a reminder that our account details are found in the email you receive after making your purchase. Once your order has been posted, we will update the status of your order to 'Posted' and you will receive an email confirming this.
We generally post orders SAME DAY, or next working day for orders received after 3pm (Perth time), but no later than 36 hours from the time the order has been placed (Weekends excluded). However in busy periods, or during promotions there may be slightly longer delays, however you will be notified if this is the case.
Australian Orders are shipped via Australia Post.
We do not ship internationally just yet.
Delivery Time Expectancy
Please allow up to 5 business days for delivery from the time you receive your postage notification. You will generally receive it much quicker but please allow this time before contacting us. If you have not received it in this time, please contact contact us with your postal details for follow up.
Return Policy
We want you to be 100% happy with your pet tag purchase. Pet tags you have received with incorrect engraving details WILL be replaced straight away! You do not need to return these incorrect tags. Red Dingo tags and Bow Wow Meow tags all arrive with details of how to get these amended if received incorrectly.
If the pet tag received has an engraving error, please check your order to make sure that the information you provided when you placed the order is correct. If the error is our fault we will gladly mail out a replacement at no charge.
Please contact info@pawz.com.au or 08 9405 4648 if you have any queries with regards your order.
